Tenant Handbook

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  1. Introduction
    1. Welcome
    2. About Colliers
  2. Forms
  3. Building Operations
    1. Building Management Office
    2. Building Hours and Access
    3. Holidays
    4. Insurance Requirements
    5. Moving Procedures
    6. Rental Remittance
  4. Building Services
    1. Conference Center
    2. Deliveries, Freight Elevator, and Loading Dock
    3. Elevator Service
    4. Fitness Center and Bike Storage
    5. HVAC
    6. Janitorial
    7. Light Bulb Replacement
    8. Mail Service
    9. Maintenance Requests
    10. Parking, EV Charging and Bicycle Parking
    11. Recycling and Composting Program
    12. Security
    13. Signage and Directory
    14. Storage
    15. Telecom Providers
    16. Transportation
  5. Emergency Procedures
    1. Emergency Preparedness Resources and Training
    2. Emergency Contacts
    3. Biological Chemical, Radiologic Event, and Pandemic
    4. Bomb Threat and Suspicious Device
    5. Building Emergency Systems
    6. Civil Disturbance
    7. Elevator Malfunction
    8. Evacuation Purpose
    9. Fire And Life Safety System
    10. Fire Emergency
    11. Fire Prevention
    12. Flooding
    13. Homeland Security
    14. Medical Emergency
    15. Power Failure
    16. SafetyMax
    17. Severe Weather and Natural Disasters
    18. Shelter in Place Plan
    19. Threatening Person and Armed Intruder
    20. Toxic Hazards
  6. Rules and Regulations
    1. Rules and Regulations Overview
    2. Tenant Rules and Regulations
    3. Vendor Rules and Regulations
    4. Construction Standards
  7. SUSTAINABILITY

Elevator Malfunction

Elevators are one of the safest modes of transportation. However, on occasion even sophisticated controls do malfunction. In case of an elevator emergency:

  • Press the “Emergency Call” button to notify security personnel. Do not pull the stop button.
  • If the elevator stops between floors and the door opens, stay in the car. Do not try to climb out or jump to the floor below. Do not try to pry open the doors - it may cause additional damage to the equipment and further delay release.
  • Stay calm and wait for help to arrive. If the emergency lasts an extended period of time, sit on the floor and either look up or ahead so that you will feel less confined.
  • After the incident, follow-up on details of the occurrence with the Building Management Office or the Security Supervisor.
  • Elevators are not airtight chambers. There is significant air movement throughout the elevator shaft at all times.
  • Elevators cannot "free fall." All elevators are equipped with duplicating safety features, which prevent such incidences from occurring.
  • If an entrapment occurs, you will be in constant contact with security personnel. The elevator technician will be notified immediately and will arrive as soon as possible.

 

IN THE EVENT OF A FIRE, ELEVATORS MUST NOT BE USED FOR EVACUATION. USE THE STAIRWELLS.